Shipping policy

At Carter & Mae, we aim to ship all orders within 1 business day.  

Australian Shipping

  • $9.95 Standard Shipping on orders 
  • Express Shipping $14.95

At Carter & Mae, we aim to ship all orders within 1 business day. Australia Post are the main delivery service provider for Carter & Mae and are despatched from Queensland.

The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law. If you require your goods to be delivered via express delivery or to an overseas address, further delivery fees may apply.

If a parcel requires a signature upon delivery and there’s no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post office for you to collect.

Please allow extra time for delivery during peak seasons and for remote destinations.

Unless such liability cannot be excluded by virtue of the ACL or any other law, Carter & Mae will not be liable in any circumstances for any loss (including Consequential Loss) or damage to any person arising from the failure to supply as a result of:

  1. you providing an incorrect delivery address; or
  2. the goods being left at a delivery address that is unattended at the time of delivery where you have authorised delivery in such circumstances.

For the avoidance of doubt, Carter & Mae is not responsible to you for any loss or damage to the goods in transit caused by any event of any kind or by any person (whether or not we are legally responsible for the actions of that person).